Animal Care Expo

Client: The Humane Society of the United States
Number of Exhibitors: 147
Square Footage:  18,000 nsf
Attendance:  1,800

After floodwaters overtook the levees in Nashville and surrounding areas in May 2010, the Gaylord Opryland Hotel and Convention Center safely evacuated guests and temporarily closed the property. With the Animal Care Expo just days away from move-in at the Gaylord, Hargrove Sales Executive Mark Salesses quickly placed an early morning call to the Vice President of Companion Animals, John M. Snyder, at The Humane Society of the United States. 

After John and Mark discussed solutions to salvage the meeting, Mark swung into action and personally reached out to the Nashville Convention and Visitors Bureau and other suppliers to coordinate a move to the city’s convention center and eight downtown hotels, all of which were unaffected by the flooding. 

“I have never experienced service like this. If we had to cancel the show, it would have been a six-figure [loss] for sure, maybe a seven-figure loss. A small loss, I am sure compared to other Hargrove shows, but a very big deal to us. Mark went above and beyond.” John M. Snyder, Humane Society

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Gaylord Opryland Hotel and Convention Center during flooding.


Mark Salesses and John Snyder